Jun 20, 2014 Instead of going the route of other manufacturers and teaming up with a telematics company to offer tracking and other services in-vehicle, Toyota has developed its own, known as T-Connect, which will begin rolling out this summer on some of its new vehicles in Japan. For Lexus and Toyota vehicles with embedded Connected Car Wi-Fi, the trial begins the first time you connect to the Connected Car Wi-Fi in your vehicle. When you connect for the first time you’ll be given the change to opt in to the free trial. During the trial you'll receive alerts when you have 50%, 25%, 10% and 0% of your trial data remaining. Remote Connect depends on an operative telematics device, a cellular connection, GPS signal strength and other factors outside of Toyota's control, which can limit system functionality and availability. Service may vary by vehicle and region. Registration and app download required. Terms and conditions of subscription service agreement apply.
The only business division that connects directly to customers
Toyota Connect App
The Telematics Business Division provides information services needed by cars with communications terminals. The division handles all aspects from service planning and development to operation. The most significant feature of the division is its Contact Center, which is staffed by operators 24 hours a day, 7 days a week. 'Unlike a general call center, the Contact Center understands the preferences of individual customers. A characteristic of Toyota's services is the provision of emotional experiences through cars with ‘hospitality' as our motto. Operators will investigate the details of a destination that may be difficult to discern from a map and provide feedback. Everything we do is intended to please customers, and it is with this idea that we get as close to customers as possible,' explains General Manager Ito. This tells of the major role of the Telematics Business Division, the only division that is directly connected to customers.
Toyota Remote Connect
Developing Human Resources that Want to Support Emotional Experiences
Toyota Service Connect
'Ten years ago, I set my goal in life. My goal was to work in a job that I could truly become absorbed in by the time I was 40 years old. Now that I have reached that age, it has become clear that the question is not what I want to do, but what should I do here. The topics that I came up with are ‘IT and cars' and ‘innovation' '. The increasingly global mobility society is an important topic and is something that I should address in my current work. 'The entire team diligently worked to eliminate fixed ideas and identify services that will truly inspire customers. I believe that my mission is to continuously provide the opportunities for others to do this type of work with confidence and pride. I want to develop human resources maintain an attitude of wanting to help create emotional experiences for customers'.